Lesson from Starbucks

Days before she left for New Zealand, Swee Ling had paid me a visit and treated me to some green tea in Starbucks. It was a pleasant experience for me, sitting in a comfy air-conditioned room, seeping a big cup of tea but probably it could be a pretty expensive experience too especially for my benefactor. For two big cups of tea and some chicken pie, the bill came to over RM 30 which is exorbitant for Malaysian standards. Simon Bryant, a history professor at Temple University in Philadelphia and author of Everything but the Coffee: Learning about America from Starbucks said that if he were to own a coffee shop, it would not be like Starbucks which have conversation-killing Wi-Fi. He said the sense of community is missing from Starbucks. Instead, he would have a big, round table strewn with newspapers to stimulate discussion. Thanks Swee Ling for the tea and thanks Professor Simon Bryant for the lesson! Not everything is about money!

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